DISCLAIMER: THIS IS NOT THE OFFICIAL SITE FOR KLIA. This is a purely informational and educational site about the new Kuala Lumpur International Airport (KLIA) and therefore it is NOT affiliated with KLIA. All pictures, logos, trademarks and symbols are properties of KLIA and are used here for identification purposes only. This site is for personal use only and the information contained in these pages may be inaccurate. Questions? E-mail Us. Please visit KLIA's official website @ http://www.klia.com.my/ for the latest information.

ARRIVAL INFORMATION

DETAILED ARRIVAL FLOW MAP

DOMESTIC ARRIVALS

Passenger will come from the gates at the domestic concourse and walk through a link bridge to claim their baggage.
Go through the arrival concourse and you can catch your taxi or limousine at the arrival level curbside. If your relatives are waiting for you at the car park pick-up zones, go up to mezzanine level via the skyways to reach to car park. Similarly passengers should take the bus at the ground level of the car park.
For the tour groups, take the bus at the ground level of the MTB.

INTERNATIONAL ARRIVALS

For passengers of international flights arriving at the Satellite Building, they must board the Aerotrain to the MTB.
You will arrive at the mezzanine level of the contact pier and take the escalators down to the arrival level (level 3)
For international passengers who arrive at the contact pier mezzanine level, go down to arrival level.
Go through your immigration checks and collect your baggage at the international baggage claim.
After clearing customs, passengers can make hotel reservations and rent cars or limousines at the arrival concourse area. Passengers can board buses and taxies at the curbside of the arrival area or be picked up at the same level or at the pick-up points at block B and block C car parks.
For the tour groups, proceed to the ground level of the MTB for tour buses.

ARRIVAL
Arriving passengers, both domestic and international will pass through the arrival concourse located on Level 3. Passengers arriving at Satellite A will have to board the Aerotrain to reach the MTB. Arrival at the MTB would be on the Mezzanine Level (Level 4) and access to the Arrival Level would be via lifts or escalators. These are located a short distance away from the Aerotrain.

IMMIGRATION
There are a total of 48 Immigration counters for arriving passengers and another 16 for transfer passengers. All foreigners are required to complete a disembarkation card before reaching this counter.

Immigration Counters

TROLLEYS
Complimentary luggage trolleys are available within the baggage reclaim area and within the MTB. Hand luggage trolleys are available outside arrival gates. At the Covered Car Park, trolleys can be found at specific nests on all floors.

BAGGAGE CONVEYORS
There are 12 baggage conveyors identified by alphabets A to M ('I' has been omitted). Two conveyors (L and M) are dedicated to domestic arrivals while the remaining 10 are for international arrivals.

Baggage Conveyor

CUSTOMS
A total of 26 Customs lanes are located beyond the Baggage Reclaim area.

FACILITIES

BANKS/FOREX
Auto Teller Machines (ATM) from Maybank, EON Bank and RHB Bank can be found at Departure Hall, Level 5 of the Main Terminal Building.

INFORMATION COUNTERS
KLIA Information counters are located at strategic areas within the MTB and Satellite A. Please consult the staff at these counters if you need any information or assistance.

INFORMATION KIOSKS
This easy touch-screen system combines, text, audio, video and graphic capabilities, all of which convey a variety of information on the airport and its functions, facilities and services. These user-friendly systems can be found throughout the MTB and Satellite A within the departure and arrival areas.

FACILITIES FOR THE DISABLED
KLIA has been developed and equipped with the needs of disabled users in mind. Ramps and elevators, toilets and telephones and numerous other facilities and services help ensure a smooth passage through the airport. Airline personnel will be on hand to assist you and take care of your needs. Do call your airline in advance to request for complimentary ground assistance.

FITNESS CENTER
Few things could be better than a good workout after a long flight. The Airside Transit Hotel at Sat. A offers a well-equipped gym which is open to non-roomers as well. Separate shower, sauna and spa facilities are also available for ladies and men.

BUSINESS CENTERS
Business centres are located at Level 5 (Departure Level) of the MTB and on the Mezzanine Level of Sat.A. Both are well equipped and provide telephone, fax, Internet, teleconferencing facilities, postal and secretarial services. The Airside Transit Hotel and Pan Pacific Hotel also have business centres for their guests.

SHOWER, SAUNA & SPA
Need to refresh yourself after a long flight? Passengers on transit may do so at the Airside Transit Hotel at Sat. A, beside Gate C3. Rates are reasonable and separate facilities are available for ladies and men.

SURAU
Prayer rooms are available for Muslim visitors and passengers. These can be found at all levels of the MTB and at the Mezzanine Level of Satellite A. and at both Arrival and Departure Levels.

NURSERY/BABY CHANGE & CHILDREN'S PLAY AREA
Located at Levels 3 and 5 of the MTB and the Passenger Level of Satellite A, this caters to nursing mothers. It is also equipped with necessary facilities for diaper change and other needs of infants. It is located at the Departure Level 5 of MTB.

FEATURE DISPLAY AREA
A small area located at the Departure Level of MTB which displays pictures and information on KLIA features and the chronology of KLIA.

PASSENGER PICK-UP
If you are travelling in an airport limousine, follow the directions of the Q-system. The pick up point is by the entrance of the arrival area of the MTB and Level 2 of Block C at the Covered Car Park. The Shuttle Bus pick-up points are on the inner kerbside at the arrival area. The pick-up point for express and stage buses is at the Ground Level of Block C at the Covered Car Park while tour buses may pick their passengers up at Ground Level of the MTB.

POST OFFICE
Situated on Level 5 of the MTB. Operating hours are from 8.30 am to 5.00 pm from Monday to Saturday.

HEALTH/MEDICAL SERVICES
Available at both the MTB and STB. It operates on a 24-hour basis.

LEFT BAGGAGE
GET ADDITIONAL AND ACCURATE INFO FROM WWW.KLIA.COM.MY
This service operates on a 24-hour basis at two locations at Level 5 (Departure Level) of the MTB - behind Check-in Islands C and M. Dedicates lockers are offered and the charge is RM 9 (US$2.50) per day, inclusive of insurance for smaller bags or parcels. Bigger lockers for larger-sized bags cost RM18 per day for a medium-sized suitcase and RM27 for a large-sized suitcase. All luggage should be security checked before being stored. A locked locker can also be arranged. There's a friendly person to help you at this counter. There's left luggage on level 5 (departure level - phone 03-87874211) and another on level 3 (arrival level 03-87765035).

LOST BAGGAGE
If you have lost your luggage in the aircraft, contact the respective airline ground handlers at their dedicated counters or the Airport Authority at Tel:87878888. Contact the Airport Police at Tel:87872222 if your baggage has been lost within the airport, or in a taxi on the way to the airport. For baggage lost in an airport limousine, further assistance can be obtained from the Airport Limo Service at Free Phone : 1-800-880-737.

PASSENGER ASSISTANCE CENTER
Relax in cool, comfort while our staff take care of various travel needs for you. These include meet and greet services, ticketing confirmation, hotel and transport reservations and a host of other services. The Passenger Assistance Centre is located at the arrival concourse (Level 3) of the MTB.

DINING
A variety of outlets that serve what seems like an endless array of food from snacks, to fast food and gourmet meals are sprinkled throughout the MTB and Satellite A. They are both in the public and passenger areas and include outlets that serve snacks, Deli's, Fast Food and gourmet restaurants, pubs, bars & lounges.

QUIET ROOM
This facility is for non-Muslim travellers who wish to spend some quiet time in prayer or meditation. The room is located at the Departure Level of the MTB.

SHOPPING
There are seven main retail locations within the MTB and Sat.A. These offer shopping delights that range from the favourite duty free buys such as liquor, cigarettes, perfumes and souvenirs to books and magazines, haute couture, ties and scarves, Malaysian memorabilia and much more.

TELEVISION
Television sets have been installed throughout the airport for your viewing pleasure. They screen an interesting variety of programmes, ranging from news and documentaries to cartoons and special updates.

SMOKING AREA
SMOKING IS NOT ALLOWED WITHIN THE AIRPORT. There are however, specific areas for this purpose. Three smoking areas can be found at the Contact Pier, MTB (near Gate A3, between Gate A4 and Gate A6 and between Gate B4 and Gate B6) and two at Sat.A Mezzanine Level (one beside Eva Air/ANA Lounge and another beside the SIA Lounge).

REGULATIONS

IMMIGRATION REGULATIONS

IMMIGRATION DEPARTMENT OF MALAYSIA
BLOCK 1, LEVEL 2-7,
DAMANSARA TOWN CENTRE,
50550 KUALA LUMPUR.
TEL : 603-2555077 FAX : 603-2562340

TRAFFICKING OF ILLEGAL DRUGS CARRIES THE MANDATORY DEATH PENALTY IN MALAYSIA

All foreign visitors are required to complete a disembarkation card which should be handed to the Immigration Officer together with other travel documents. All visas are issued by the Malaysian Diplomatic Missions abroad. In countries where there is no diplomatic representation of Malaysia, the British Consulate acts on behalf of Malaysia.

Visas are not required for nationals of Commonwealth countries with the exception of India, Pakistan, Bangladesh and Sri Lanka.
Nationals from the following countries also do not require visas: Republic of Ireland, Switzerland, Netherlands, San Marino, Liechtenstein and USA.
Nationals of the following countries do not require visas if their stay does not exceed three months: Algeria, Austria, Bahrain, Belgium, Czech Republic, Denmark, Egypt, Finland, Germany, Hungary, Iceland, Italy, Japan Jordan, Kuwait, Lebanon, Luxembourg, Morocco, North Yemen, Norway, Oman, Qatar, Saudi Arabia, Slovak, Republic of Korea, Sweden, Tunisia, Turkey and U.A.E.
Nationals of ASEAN countries do not require visas for stay not exceeding one month. You will have to apply for a visa if your stay exceeds this duration, unless you are a citizen of Brunei or Singapore.
Nationals of the following countries do not require visas if their stay does not exceed one month: Argentina, Angola, Benin, Bolivia, Bosnia-Herzegovina, Brazil, Burundi, Cambodia, Cameroon, Chad, Chile, Colombia, Congo, Corsica, Costa Rica, Croatia, Djibouti, Dominican Republic, Ecuador, El Salvador, France, Gabon, Greece, Greenland, Guam, Guinea, Guatemala, Laos, Macedonia, Poland, Slovenia, South Africa, Zaire.
Nationals of the following countries do not require visas if their stay does not exceed 14 days: Afghanistan, Iran, Iraq, Libya, South Yemen and Syria.
Nationals of the following countries do not require visas if their stay does not exceed 7 days: Albania, Armenia, Azerbaijan, Bulgaria, Byelorussia, Estonia, Georgia, Kazakhstan, Kyrgyztan, Latvia, Lithuania, Moldova, Romania, Russian Federation, Tajikistan, Turkmenistan, Ukraine, Uzbekistan.

CUSTOMS REGULATIONS

Jabatan Kastam dan Eksais Diraja Malaysia,
(Royal Customs and Excise Department Malaysia)
Ibu Pejabat Kastam Diraja Malaysia,
Tingkat Bawah - 7, Blok II Kompleks Pejabat-Pejabat Kerajaan,
Jalan Duta, 50596 Kuala Lumpur.
Tel: 03-6516088/6519088
Fax: 03-6512548

A special permit is required for carriage of firearms and ammunition.
Other prohibited items include flick knives, daggers and pornographic material.
Taped video cassettes should be submitted for Customs clearance.
Export of antiques and historical objects is not permitted unless with an export license obtained from the Director General of Museums Malaysia or unless these items were originally imported and declared to Customs at that point.
You are required to declare to Customs or the Plant Quarantine Inspector any plants or parts of plants such as seeds, flowers, fruits, soil samples, cultures of fungi, bacteria and viruses, insects or any other vertebrate or invertebrate animal, that is in your possession.

HEALTH REGULATIONS
Visitors arriving from areas affected by yellow fever endemic zones (South Africa and South America) and other infected areas are required to present International Health Certificates. This regulation does not apply for children below the age of one.

DUTY-FREE ALLOWANCE
Visitors staying for a minimum of 72 hours are permitted personal duty-free allowance of:

200 cigarettes or 50 cigars or 225 gms tobacco
1 bottle (1 litre) of liquor or wine
Cosmetics, perfumes, clothes etc. for personal use
Gifts and souvenirs worth not more than RM200.00

TIME ZONE
Malaysia's standard time is +8 hours ahead of Universal Coordinated Time or UTC (Greenwich Mean Time - GMT).

CLIMATE
A tropical sun and clouds laden with the making of a sudden downpour compete for the skies of Malaysia, with the odds on the sun. Malaysia's seasons follow the monsoon winds, which splash rains inland from September to December on the west coast of the peninsula, only to be overtaken by sunshine within the hour. Rains arrive later, between October and February, on the east coast of peninsular Malaysia and in Sabah and Sarawak. Malaysia's weather, however, is generally warm, humid and sunny all year round, with temperatures wavering between 32 degrees Celsius (90F) during the day and 22 degrees Celsius (72F) at night.

CURRENCY
The Malaysian currency note is the Ringgit Malaysia (RM), which is divided into 100 sen. With the introduction of the new currency control measures on October 1, travellers have to declare the money that they are bringing in or taking out of the country. Under the new foreign exchange control measures travellers are allowed to carry into and out of the country, Ringgit notes amounting to not more that RM 1,000. They are also allowed to carry out of Malaysia foreign currency and travellers cheques not exceeding the equivalent of RM 10,000. Thus from October 1, everyone who passes through the country's 34 entry points are required to fill in a declaration form and submit it to the immigration authorities when arriving or departing the country. (US$1 = RM3.80)